Tag: customer service

When the web started to become a little bit mainstream, brands did nothing but digitizing their paper...

"Chatbots" are very popular. What is it ? It's a mix between "robot" and "chat" : chatbots...

Digital Transforms customer relationship and service in any industry. Today let's focus on the travel industry. How could...

Time has come to individualize marketing and customer relationship. With the rise of the social web, brands...

When it comes to digital, experience is a key but still poorly defined concept, quite hazy for...

The Social Business Forum that took place on July 1st and 2nd in Milan was a good...

Digital transformation is a complex matter for most of organizations that don't exactly know where to start....

Today there's no company that does not proclaim its customer orientation even if looking at the facts...

Once leaders have understood there may be reasons to change things, the first question that comes is...