Tag: customer service
Customer relationship
How does digital transformation look like #1 : the visible part
Once leaders have understood there may be reasons to change things, the first question that comes is...
Collaboration
The limits of social collaboration : a matter of “pull”
If we had to make a distinction within social business approaches, it would surely be between internal...
Collaboration
Social Business : customers first, employees maybe one day
The digitization of enterprises as well as their socialization work much better on the external side (towards...
Customer relationship
No good customer experience without empowered employees
More and more companies are understanding the power of customer experience to create more value. And customer...
Digital Transformation
Société Générale boosts its digital transition with employees
After the French Postal Service which I wrote about in a previous post, here's another case of...
Customer relationship
Analytics both support and cause change
What we call analytics is both an major driver for business agility and a powerful value creation...
Customer relationship
Customer relationship and the end of online communities
While shown as the future of customer relationship as recently as yesterday, customer communities seem to get...
Customer relationship
Marketing getting lost in digital according to Accenture
Accenture issued a CMO Insight Survey,summing-up the challenges of digital marketing. The result of this is difficulty...