Tag: customer support

Social CRM is not about media but a new approach to customer relationship

Summary : everyone has an idea, even a rough one, of where social CRM is taking us...

Customer service : avoid being the victim of you social media success

Summary : while some businesses are puzzled towards the lack of success of their customer service initiatives...

Social is a substitute for quality and customers don’t care about you

Summary : Lots of things are being said about the revival of the customer relationship made possible...

Engage with customers. And then ?

Summary : It's obvious that the use of social media within companies and between companies and customers...

Community management and processes by the example

Some weeks ago I promised to illustrate my "community management and processus" post with a fictitious but...