Tag: customer support
Customer relationship
Social CRM is not about media but a new approach to customer relationship
Summary : everyone has an idea, even a rough one, of where social CRM is taking us...
Customer relationship
Customer service : avoid being the victim of you social media success
Summary : while some businesses are puzzled towards the lack of success of their customer service initiatives...
Customer relationship
Social is a substitute for quality and customers don’t care about you
Summary : Lots of things are being said about the revival of the customer relationship made possible...
Customer relationship
Engage with customers. And then ?
Summary : It's obvious that the use of social media within companies and between companies and customers...
Customer relationship
Community management and processes by the example
Some weeks ago I promised to illustrate my "community management and processus" post with a fictitious but...