customer Archives - Bertrand Duperrin's Notepad

When customer service goes beyond the conversational catch-all : the SociÃ©tÃ©...

Bertrand DUPERRIN - Apr 16, 2012

Is measuring online influence bad for customer service ?

Bertrand DUPERRIN - Jan 30, 2012

Do you need a brand strategy on the social web ?

Bertrand DUPERRIN - Jan 9, 2012

Signals instead of conversations ?

Bertrand DUPERRIN - Nov 15, 2011

Engaging is not delivering

Bertrand DUPERRIN - Nov 7, 2011

How to keep the humane side of moments of truth in...

Bertrand DUPERRIN - Oct 3, 2011

On the place of social media in corporate strategies

Bertrand DUPERRIN - Apr 21, 2011

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Bertrand DUPERRIN

Head of Employee and Client Experience @Emakina / Former consulting director / Crossroads of people, business and technology / Speaker / Compulsive traveler

Latest posts

Back to school

Apr 30, 2019

Personal data: the fine line between personalization and intrusion

Jan 21, 2019

Are businesses doing too much for their employees?

Jan 16, 2019

Is there really an old and a new world?

Jan 11, 2019

Scoop: Humans read what you write!

Jan 3, 2019

Tag: customer

The biases of the customer oriented organization

Redefining success in a fast changing world (PWC Study)

Knowing is not not understanding the customer

The gap between brands and consumers is getting wider

Social Business trends from the Social Business Forum 2014 in Milan

Digital Transformation : the key success factors

How does digital transformation look like #2 : the invisible part

Reconcile data to reconcile with customers

The limits of social collaboration : a matter of “pull”

One Microsoft : why they may get things really right

Mobile customer engagement : it’s about transactions more than content

What matters for CEOs ? Innovation, customer, collaboration and values

Are we challenging the right silos ?