“But how is it that companies are so far behind in adopting AI internally when we see how fast it's going on the consumer side?”.
We hear this question all day long, and it's just another episode in the long story of the consumerization of enterprise tools (Consumer AI in the enterprise: the usual story of IS consumerization): consumer tools and uses always end up arriving in the enterprise world with a delay, a delay due to the specificities of the business world, which requires tools and uses to be adapted,...
There is nothing more different than industry and the service industry, especially office work. Different activities, different profiles, different times but also different ways...
I recently talked about making what we now call the employee experience part of an operational excellence and continuous improvement approach, and it's this...