Tag: data
Operational Excellence
The open space is not a factory but sometimes you should look at it that way
There is nothing more different than industry and the service industry, especially office work. Different activities, different...
Operational Excellence
The future of work will be based on data and continuous improvement
When we talk about the future of work, I always insist that we talk primarily about work...
Employee Experience
Feedback and secondary data: how to put data at the service of employee experience?
I recently talked about making what we now call the employee experience part of an operational excellence...
Employee Experience
Experience is the new name for quality and is the result of operational excellence
I have always been convinced that there is a lot to be gained by looking at what...
Human resources
HR 3.0: 10 ways to accelerate the transformation of the HR function
IBM recently produced a study on the transformation of the HR function and how to accelerate it....
Society
Why is the french COVID tracing app a failure ?
Just under 10 million downloads at the time of writing. A figure that for the French market...
Employee Experience
The compartmentalized company. Irritant #4 of the employee experience.
While in their daily experience everyone is used to living in a world that is increasingly decompartmentalized...
Customer relationship
Personal data: the fine line between personalization and intrusion
GDPR will soon celebrate its first anniversary. Not all companies are fully up to date and in...