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“Every system is perfectly designed to achieve the results it achieves” – W. Edwards Deming

In many organizations, we see the same problems recurring over and over again, tirelessly: information overload, poorly used tools, time-consuming meetings, demotivated employees. And then there are always the same mistakes and poor results, in the same places, in the same situations. People are replaced, managers are changed, but nothing changes. And so it goes on, over and over again. In fact, these problems are often treated as isolated anomalies, hiccups, minor glitches to be corrected. But in reality, these problems are entirely logical, and what would be surprising, when viewed with...

“Every system is perfectly designed to achieve the results it achieves” – W. Edwards Deming

In many organizations, we see the same problems recurring over and over again, tirelessly: information overload, poorly used tools, time-consuming meetings, demotivated employees. And then...

The HiPPO principle: when opinion replaces decision-making

We thought we had replaced the power of the boss with highly rational approaches, particularly those based on data. A century of management science,...

Let’s talk about the quality of work

When you take some distance, you get the impression that companies spend their time inventing new concepts to address serious problems, seemingly avoiding tackling...

[Quote] In God We Trust, All Others Bring Data (Deming)

That's a quote many people like to mention but that's widely overlooked when it comes to actual work. It says that expect in one...

Process, enterprise 2.0, lean and agility

Summary: enterprise 2.0 has often been shown as the opposite of formal organizations and processes that have been the rule until then. What raised...

Corporate e-reputation is the visible part of an impressive iceberg

Summary : enterprises fear, and sometimes with good reasons,  the impact on their reputation of what their employees could write on the web. But...

Is Quality the 2.0 word for quantity ?

Before starting anything in any context, knowing what one want to achieve is essential. Some say that the answer is obvisous : sell. The...

Is Netflix the right example of enterprise 2.0 ?

Netflix recently issued a 128 slides document explaining their culture, their organizational model, their management and the way they work. It attracted a lot...

Enterprise 2.0 and quality

I've always been convinced that enterprise 2.0 had a hudge potential but that it was often wasted because of 2.0 experts' navel-gazing and a...
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