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Employees must follow the processes. Are you sure?

Processes are reassuring for the business because they allow it to rely on the system to avoid individual deviations. Indeed, since humans are a priori fallible, locking them into a strict operating mode allows them to be certain that everything will be done mechanically, in the manner planned, and therefore that the expected result will be obtained. In a business, the respect of processes by employees is a guarantee of performance and quality. But are we so sure? In this post:: Replicating perfection ad infinitumWhen the knowledge economy…doesn't learnThe customer comes firstA...

Mobile is more than mobile versions of desktops applications

Every study shows that mobile and mobility are one of the main challenges businesses face today and that quick responses are needed. That's a...