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“Every system is perfectly designed to achieve the results it achieves” – W. Edwards Deming

In many organizations, we see the same problems recurring over and over again, tirelessly: information overload, poorly used tools, time-consuming meetings, demotivated employees. And then there are always the same mistakes and poor results, in the same places, in the same situations. People are replaced, managers are changed, but nothing changes. And so it goes on, over and over again. In fact, these problems are often treated as isolated anomalies, hiccups, minor glitches to be corrected. But in reality, these problems are entirely logical, and what would be surprising, when viewed with...

“Every system is perfectly designed to achieve the results it achieves” – W. Edwards Deming

In many organizations, we see the same problems recurring over and over again, tirelessly: information overload, poorly used tools, time-consuming meetings, demotivated employees. And then...

To manage is to design

We often forget that leadership is above all about design. Not in the aesthetic sense of the word, but in the sense of giving...

OpenAI acquires iO for $6.5 billion: strategic pivot or headlong rush?

On May 21, OpenAI announced the acquisition of iO, the AI hardware startup founded by Jony Ive, for $6.5 billion. The all-stock deal, which requires...

More often than not, your employees don’t quit: they just don’t stay.

Even if the great resignation is now history, talent retention remains a real problem for businesses, if only because the talent shortage continues to affect...

What are the digital tools of the employee experience?

Several months ago, during a conversation, someone said to me "I still need to think about our Employee Experience offering and above all the...

People are more than users

Whether we are talking about e-commerce, customer relations, HR and therefore general experiences, we often end up designating the subject of a process or...

What methodology to build an employee experience program

If listing everything that goes wrong in terms of employee experience is useful, it is of little use if we are not able to...

Using the customer experience to crash test the employee experience

In a previous post I took a photograph of everyone's daily experience in their personal life ,as a consumer/customer and invited to compare it...

How to transform your business with design and customer centricity.

Which company does not nowadays claim that customer orientation is its main concern? I wonder what they were thinking before. What we see, in reality,...
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