HomeTagsDesign

Tag: design

More often than not, your employees don’t quit: they just don’t stay.

Even if the great resignation is now history, talent retention remains a real problem for businesses, if only because the talent shortage continues to affect many sectors, and a talent that leaves is always a recruitment problem to come. For a long time, it was often considered that those who resigned were those who abandoned others, and were treated with the minimum of consideration. Things have changed, sometimes under pressure from the market and the realization of the direct or indirect costs of leaving, and we have started to conduct “exit interviews”. These...

More often than not, your employees don’t quit: they just don’t stay.

Even if the great resignation is now history, talent retention remains a real problem for businesses, if only because the talent shortage continues to affect...

What are the digital tools of the employee experience?

Several months ago, during a conversation, someone said to me "I still need to think about our Employee Experience offering and above all the...

People are more than users

Whether we are talking about e-commerce, customer relations, HR and therefore general experiences, we often end up designating the subject of a process or...

What methodology to build an employee experience program

If listing everything that goes wrong in terms of employee experience is useful, it is of little use if we are not able to...

Using the customer experience to crash test the employee experience

In a previous post I took a photograph of everyone's daily experience in their personal life ,as a consumer/customer and invited to compare it...

How to transform your business with design and customer centricity.

Which company does not nowadays claim that customer orientation is its main concern? I wonder what they were thinking before. What we see, in reality,...

HR Tools adoption : is it a change or a design related issue ?

As I said here, one of the things I noticed at the latest 'UNLEASH Conference & Expo edition was the importance given to HR...

Is the customer experience revolution on its way ?

There is not a single business that have not made customer experience its main focus. But what happens in reality ? Where are they...

Customer experience: a mix of design and collective intelligence

Customer experience is not only something qualitative but increases both margin and "repeat business". So, since I already discussed the characteristics of an experience,...

Follow me :

About

Main categories

Recommended BookmarksCollaborationManagementHuman resourcesWeb & UsagesSoftware & ToolsIntranets and digital workplaceEmployee ExperienceCustomer relationshipDigital Transformation

This work is licensed under Creative Commons Attribution-NonCommercial 4.0 International