Tag: design
Employee Experience
What are the digital tools of the employee experience?
Several months ago, during a conversation, someone said to me "I still need to think about our...
Recommended Bookmarks
People are more than users
Whether we are talking about e-commerce, customer relations, HR and therefore general experiences, we often end up...
Employee Experience
What methodology to build an employee experience program
If listing everything that goes wrong in terms of employee experience is useful, it is of little...
Digital Transformation
Using the customer experience to crash test the employee experience
In a previous post I took a photograph of everyone's daily experience in their personal life ,as...
Books I read
How to transform your business with design and customer centricity.
Which company does not nowadays claim that customer orientation is its main concern? I wonder what they...
Design
HR Tools adoption : is it a change or a design related issue ?
As I said here, one of the things I noticed at the latest 'UNLEASH Conference & Expo...
Customer relationship
Is the customer experience revolution on its way ?
There is not a single business that have not made customer experience its main focus. But what...
Customer relationship
Customer experience: a mix of design and collective intelligence
Customer experience is not only something qualitative but increases both margin and "repeat business". So, since I...