Speaking of organizational transformation, there are topics that are a bit like perennial favorites in the sense that with every major technological innovation, we see the same mistakes being repeated despite the same warnings, and in the end we will draw the same conclusion until the next time.
New collaborative tools, systems overhauls, and now automation at all costs... There are countless projects launched at breakneck speed with a lot of hype and announcements that are sometimes a little too flashy. Technology is everywhere, omnipresent, sometimes imposed, often misunderstood. And despite colossal investments,...
Speaking of organizational transformation, there are topics that are a bit like perennial favorites in the sense that with every major technological innovation, we see...
Every company is talking about customer experience, and has been investing heavily in customer service for years. Yet recent experience tells me that, in...
The post-COVID enterprise is the ultimate new business model. If you don't become a post-COVID company, your customers will turn away from you, your...
Digital transformation doesn't work. This is the lapidary statement that we often hear and which is not lacking in foundation.
It doesn't work because like...