HomeTagsDigital transformation

Tag: digital transformation

How years of progress have killed customer service

Every company is talking about customer experience, and has been investing heavily in customer service for years. Yet recent experience tells me that, in some cases, customer service has never been so bad. Or, to be more precise, that when something goes wrong, it quickly spirals out of control. And for once, instead of a purely managerial and organizational approach, this post will be based on a real-life story which, moreover, touches me very closely and which you will see should have its place in the pantheon of customer service horrors. The...

How years of progress have killed customer service

Every company is talking about customer experience, and has been investing heavily in customer service for years. Yet recent experience tells me that, in...

Technology at work: the great misunderstanding between businesses and employees

It would appear that employees are losing interest in their company's IT tools. At the same time, businesses that continue to invest in this...

Let’s help managers help themselves: the oxygen mask theory

In many areas, it is expected that problems are solved on the ground, i.e. that employees find the solution to their problems and ailments...

Digital has entered people’s homes…but not in the way you might think

This post is an opportunity to dispel a lot of preconceived notions about the trendy topic of digital transformation and the digital maturity of...

Digital, talent and automation: what matters for executives in 2021 ?

The PWC's 24th CEO Survey gives us a snapshot of the concerns of executives in 2021. Some topics are obvious, such as pandemic or...

Is the post-COVID enterprise the new digital transformation?

The post-COVID enterprise is the ultimate new business model. If you don't become a post-COVID company, your customers will turn away from you, your...

Digital transformation to the point of indigestion

When I look at the marketing emails that invade my mailbox or read the website of almost all the companies that provide in one...

How about getting rid of pre-digital bandages?

Digital transformation doesn't work. This is the lapidary statement that we often hear and which is not lacking in foundation. It doesn't work because like...

Do you need a digital strategy?

It was thought to have been buried for a long time, but it has resurfaced with COVID and its consequences, namely large-scale forced remote...
123...13Page 1 of 13

Follow me :

About

Main categories

Recommended BookmarksCollaborationManagementWeb & UsagesHuman resourcesSoftware & ToolsIntranets and digital workplaceEmployee ExperienceCustomer relationshipDigital Transformation

This work is licensed under Creative Commons Attribution-NonCommercial 4.0 International