As artificial intelligence finds its place on business agendas, debates on the subject are multiplying. Certain topics come up almost systematically, sometimes addressed from a technical angle, sometimes from a quasi-ideological angle, while others, though no less important, remain strangely absent from conversations.
That is why I find it interesting to take stock of the subject, because knowing what we are talking about, from what angle, and what we are avoiding talking about explains to a large extent why certain transformations take hold or get bogged down.
In short:
The debate between strategy and...
Every company is talking about customer experience, and has been investing heavily in customer service for years. Yet recent experience tells me that, in...
The post-COVID enterprise is the ultimate new business model. If you don't become a post-COVID company, your customers will turn away from you, your...
Digital transformation doesn't work. This is the lapidary statement that we often hear and which is not lacking in foundation.
It doesn't work because like...
