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Collaboration: a technological promise that is falling short (and it’s going to get worse)

For decades, technology has been advancing with the same promise: to make work smoother, smarter, more collective, and more collaborative. Each new wave, from email to instant messaging, from business social networks to artificial intelligence, has promised us that collaboration would finally be simple, almost natural, and on paper, the promise seems to have been kept: we communicate more, faster, with more people. And, in a way, we have succeeded in transforming the organization of work into a gigantic network of information flow. But in fact, the more we communicate, the less we really...

Chat has replaced email, and it’s even worse

For years, email was considered the scourge of business collaboration. Too many messages, endless discussion threads, a disastrous signal-to-noise ratio. And I was certainly not the...

The future of work will be digitally responsible

Can we talk about the future of work without talking about the environmental impact of work? Certainly not. The pandemic laid the foundation for a...