Tag: employee experience
Customer relationship
What is experience ? (hint : not digital nor customer focused)
When it comes to digital, experience is a key but still poorly defined concept, quite hazy for...
Customer relationship
The experience economy, cornerstone of the digital economy
Digital transformation is nothing more than a specific culture and philosophy applied to the design of new...
Customer relationship
Putting the H back at the center of HR
At the end of october I attended the HRTech Europe conference in Amsterdam to see what was...
Data
Intelligent agents to improve the employee experience
Employee experience goes far beyond the way people interact with their work tools. But, given the time...
Employee Experience
Why is there customer service and no employee service ?
I recently mentioned the concepts of employee experience et employee service. As a matter of fact, if...
Customer relationship
How does digital transformation look like #2 : the invisible part
Limiting digital transformation to the implementation of an enterprise social network, a disrupting initiative in the field...
Books I read
HR Marketing : towards the employee experience
Either human resources and social media are the subject of many books but very few cover both...