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People are everywhere in the workplace, but HR is nowhere when it comes to work

There is a lot of talk about the human factor in the workplace, and my opinion is that we will talk about it more and more as AI advances. The more tasks that are entrusted to machines that were previously carried out by humans, the more the human factor will become central to performance, cohesion and innovation. But there is still a gap between stated intentions and lived reality. You may say that I am repeating myself, but this is a shared observation and things do not seem to be improving over...

Ludovic Guilcher (Orange) : HR at the heart of digital transformation through the employee

Orange announced its new strategic plan, Essentials 2020 in march. Without any surprise we can find all the building blocks of digital transformation applied...

The benefits of becoming an experience company

In a long series of posts I investigated the concept of experience which is returning on the front stage as digital transformation becomes a...

What (digital) workplace experience for your employees ?

Employee experience is a prerequisite to customer experience which is the foundation of digital transformation. Without symmetry between the inside and the outside, digital...

Millenials : myths and disturbing truths

New generations scare and inspire at the same time but, paradoxically, when we meet them they're not the monsters that's often described. They even...

Being an experience company impacts your organization

Experience is back under the spotlights as businesses are starting their digital transformation. In this context, believing that giving marketing a revamp and improve...

Leverage your partnerships to increase your experience

If a lot is being said about customer experience and if the idea of employee experience is making significant progress, partners experience is still...

Are CMO and CHRO the winning duet of the digital transformation ?

Who should be in charge of the digital transformation ? There's no magic model that works in every situation but we're starting to see...

Employee experience make organizations more efficient

There's no customer experience without employee experience. Even if it sounds obvious, reality is often far from that since customer experience is often at...

Experience sounds nice. But what’s the value ?

We've seen why experience is becoming key in digital transformation and tried to find its main characteristics. Before going further, it's important to focus...
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