Tag: employee service
Employee Experience
Employee helpdesk and enterprise ticketization: instructions for use
In a previous post I discussed the importance of a "one-stop shop" for the employee within the...
Employee Experience
Employee services and one-stop shopping: towards the ticketization of the enterprise.
In a previous post I talked about the notion of employee service and a later one I...
Employee Experience
From employee experience to employee service: this is it!
For the past 15 years or so, what I call the consumerization of organizations has been underway....
Employee Experience
An overly informal organization, irritant #14 of the employee experience
In this project, which consisted in listing and explaining all what I call the "irritants of employee...
Customer relationship
Why such a frenzy about HR Bots ?
chatbots, relation client, relation employé, Ressources Humaines, service employé, chatbots HR,gestion de la relation employé,
Employee Experience
HRIS upside down
bots, CRM, employee relationship management, expérience employé, hr bots, plateforme, Ressources Humaines, robots, service employé, sirh
Customer relationship
What is experience ? (hint : not digital nor customer focused)
When it comes to digital, experience is a key but still poorly defined concept, quite hazy for...
Employee Experience
Why is there customer service and no employee service ?
I recently mentioned the concepts of employee experience et employee service. As a matter of fact, if...