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What vision for a managerial information system?

The world of work is constantly evolving, and information systems play a vital role in the way we work and the way businesses manage their operations, teams and performance. While HRIS have historically been designed to centralize and automate the administrative processes associated with the HR function, they have struggled to address the strategic needs of managers and teams (Managers need more than an HRIS). It's a subject that has sometimes occupied much of my discussions with industry experts, some even going so far as to advocate the emancipation of a "Management Tech" distinct...

Is empowerment key to employee experience ?

From my point of view, most of the employee's experience takes place during  work. I mean when the person is operational, performs tasks, does...

Open letter from an employee to a customer

Digital transformation mainly relies on two joint streams : employee experience and customer experience without which the employee experience won't be delivered. On the...

Digital Transformation : “what’s in it for me ? “

Digital transformation is a change process like any other and follows established rules and principles. There's a point where the major concern is about...

The individalization of custmer relationship : why and how ?

The individualization of customer relation is the new concern of marketing departments. After mass marketing, after segments, we've reached the ultimate level of granularity....