Tag: empowerment

From my point of view, most of the employee's experience takes place during  work. I mean when...

Digital transformation mainly relies on two joint streams : employee experience and customer experience without which the...

Clearly, more and more studies about digital transformation are being published. Today, I'd like to say a...

Digital transformation is a change process like any other and follows established rules and principles. There's a...

It was the big announcement of the end of 2013 in terms of management innovation. Zappos announced...

More and more companies are understanding the power of customer experience to create more value. And customer...

The individualization of customer relation is the new concern of marketing departments. After mass marketing, after segments,...

Summary : silos are a well known harm enterprises are trying to get rid of. But, in...

Summary : will tomorrow's businesses be people centric ? Customer centric ? Rethinking centricity shows that organizations...