Tag: empowerment
Customer relationship
Forget centricity and focus on enablement
Summary : will tomorrow's businesses be people centric ? Customer centric ? Rethinking centricity shows that organizations...
Management
Don’t confuse enterprises without managers with without management
Summary : we talk a lot about the cases of enterprises without managers, praised for their agility...
Customer relationship
Do you need a brand strategy on the social web ?
Summary : the presence of brands on the internet is a major concern for businesses entering the...
Collaboration
Signals instead of conversations ?
Summary : Â enterprises will have to enter the world of conversations. Everything will become conversations between enterprises,...
Books I read
From services management to enterprise 2.0
Summary : the shift from the old manufacturing model to a service one is key to the...
Collaboration
Enterprise 2.0 needs reverse management
Summary : there will be no enterprise 2.0 without managers 2.0 with new practices and a new...
Collaboration
Enterprise 2.0 people-centric ? Are you really sure ?
Summary : one of the biggest claimed contribution of enterprise 2.0 is people-centricity. But, apart from having...
Customer relationship
Engage with customers. And then ?
Summary : It's obvious that the use of social media within companies and between companies and customers...