Tag: engagement
Customer relationship
How does digital transformation look like #1 : the visible part
Once leaders have understood there may be reasons to change things, the first question that comes is...
Collaboration
The collaborative enterprise: an unstable state of human relationships
"It's not making any progress. "We've been hearing the same things for 7 years". "People are getting...
Human resources
When too much engagement leads to disengagement
Engagement. Everybody's talking about it, and for good reasons. In a participation economy where people can't be...
Collaboration
Social Business : customers first, employees maybe one day
The digitization of enterprises as well as their socialization work much better on the external side (towards...
Collaboration
The digital enterprise : customer-focused, dreamy and poorly collaborative
McKinsey recently published a report on the state of the digital enterprise. There are three thing to...
Human resources
Employee engagement is not an employee’s matter
Numbers vary depending on the source but the trend can't be discussed : employees are more and...
Customer relationship
Customer relationship and the end of online communities
While shown as the future of customer relationship as recently as yesterday, customer communities seem to get...
Customer relationship
Mobile customer engagement : it’s about transactions more than content
Improving customer experience and increasing engagement in a context of mobility has become a key concern for...