The digital workplace has been marketed as a lever for organizational performance for so long that it is taken for granted. But on closer inspection, this is not always the case and it can even be the opposite.
As you may have noticed, I have been wondering about the work of knowledge workers for some time now and I was working on a series of articles (in progress) about its poor organization (or even its absence of organization), the fact that nobody really knows how this work is done because...