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When a letter makes us forget what matters

ASAP, CRM, KPI….whether in our professional or personal lives, we love acronyms that we use all day long. The acronym, precise, conveys a context The acronym has an advantage: it is short, easier to write, easier to pronounce. Some will also tell you that it gives a tone to our words, conveys a context. As soon as possible is good, ASAP is still more "slamming" and the sound spreads a sense of urgency. Talking about CRM KPIs sounds more professional than talking about key customer relationship indicators, apart from the fact...

When a letter makes us forget what matters

ASAP, CRM, KPI….whether in our professional or personal lives, we love acronyms that we use all day long. The acronym, precise, conveys a context The acronym...

A software that helps to streamline processes ? Run away !

When I look at what B2B vendors say I notice deep changes. While the message has always been about operations efficiency, it's now focusing...

Are Google, Facebook et Al. the new ERPs ?

Until not so far ago, when we talked about structuring technologies for businesses it was clear that it was about the ERP. Like it...

IT departments in the digital age : from collaboration to robots, with Frederic Charles

Collaboration, role of the CIO, data, connected objects : what are the big trends of digital transformation ? Frederic Charles, in charge of IT...

[Quote] The Social Network is the new production line. Ginni Rometty (IBM)

The Social Network is the new production line Ginni Rometty (CEO, IBM) This sentence from IBM's CEO is in line with many of my thoughts about...

[Quote] We should not expect an application to work in environments for which its assumptions are not valid

We should not expect an application to work in environments for which its assumptions are not valid Eliyahu M. Goldratt As you may have noticed, that's...

Surviving in the social software jungle

In brief: the advent of social software change shifted the balance of power between IT and business people by reinforcing the autonomy of the...

Social and process integration is key. But for whom ?

In short : being's both a matter of survival and credibility it's more important for enterprise social software process to structure around processes than...

Do we still have many things to learn on community management ?

Summary : there's something paradoxical with community management : so many matter and cases available and still so much difficulty when it comes to...
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