Tag: exception handling

Discussions about automation often revolve around the idea that it is primarily a technical issue. All you need to do is choose the right tools, identify the right processes, and then roll out an implementation plan to ensure that everything runs smoothly. We talk about technology, gains, and scalability, but rarely about work, context, or the people who do the work. But on closer inspection, automation projects fail not because of a lack of technology, but because automation has been implemented too quickly, too extensively, or in the wrong areas. More...