Tag: experience company
Customer relationship
Digital transformation : what to expect in 2016 ?
It's the end of the year and the time for predictions for those who'd like to believe...
Customer relationship
The benefits of becoming an experience company
In a long series of posts I investigated the concept of experience which is returning on the...
Customer relationship
The steps to becoming an experience company
Even when one is convinced that the future of marketing is customer experience, that there's no customer...