Tag: experience economy

The Whys of the digital transformation explained to the C-Suite

Digital transformation programs are flourishing inside organizations whatever the name they're given. No matter if things start...

Creating value based on customer experience

In short : better customer relationship is only window-dressing until businesses move from a strict CRM approach...

From services management to enterprise 2.0

Summary : the shift from the old manufacturing model to a service one is key to the...