Tag: experience sharing

When I speak about digital transformation I often say that it's enterprise consumerization. The idée behind that is that anything that is done for the client should be done as soon as possible for the employee. That's not a new trend but at the beginning, in the early 2000s, it ways mainly about interfaces and user experience. Today, as businesses are starting to understand that a good customer experience requires an employee experience that makes it possible, the scope of consumerization is getting wider : it's not only about tools...