Experience is the new name for quality and is the result of operational excellence
I have always been convinced that there is a lot to be gained by looking at what...
Personal data: the fine line between personalization and intrusion
GDPR will soon celebrate its first anniversary. Not all companies are fully up to date and in...
Chatbots, and then what?
chatbots, expérience, expérience utilisateur, google, interface
Books I read
How to transform your business with design and customer centricity.
Which company does not nowadays claim that customer orientation is its main concern? I wonder what they...
No ! Experience is not a matter of content only.
Even if everybody's talking about customer experience there's no precise and shared definition of it and that...
Employees and customers : one single app to manage them all ?
consumÃ©risation, CRM, expÃ©rience employÃ©, logiciel, relation client, Ressources Humaines, rh, sirh
Please stop saying brands when it’s about enterprises
Communication, dÃ©livery, expÃ©rience, experience de marque, marque
Businesses don’t respond to candidates and bully customers
He was recently reading a good blog post written by french students from a famous master degree...