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EDGY: a common language to align identity, experience, and operations

I think this article will be of interest to many people because it deals with a subject that we all face on a regular basis to a greater or lesser extent: the need to get people from different professions and backgrounds to work together, which means above all getting them to understand each other and speak the same language. In my case, I have always worked by mobilizing human, process, and tech levers together, which brought me face to face with this issue very early on. I think the high point...

EDGY: a common language to align identity, experience, and operations

I think this article will be of interest to many people because it deals with a subject that we all face on a regular...

Experience is the new name for quality and is the result of operational excellence

I have always been convinced that there is a lot to be gained by looking at what works in other sectors and applying it...

Personal data: the fine line between personalization and intrusion

GDPR will soon celebrate its first anniversary. Not all companies are fully up to date and in the end we are not so sure...

Chatbots, and then what?

chatbots, expérience, expérience utilisateur, google, interface

How to transform your business with design and customer centricity.

Which company does not nowadays claim that customer orientation is its main concern? I wonder what they were thinking before. What we see, in reality,...

No ! Experience is not a matter of content only.

Even if everybody's talking about customer experience there's no precise and shared definition of it and that allows service/tech providers to stay vague and...

Employees and customers : one single app to manage them all ?

consumérisation, CRM, expérience employé, logiciel, relation client, Ressources Humaines, rh, sirh

Please stop saying brands when it’s about enterprises

Communication, délivery, expérience, experience de marque, marque

Businesses don’t respond to candidates and bully customers

He was recently reading a good blog post written by french students from a famous master degree in HR saying that most businesses find...
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