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Experience is the new name for quality and is the result of operational excellence

I have always been convinced that there is a lot to be gained by looking at what works in other sectors and applying it to one's own (at least its principles) and that looking at what works elsewhere has at least the merit of making one think "out of the box". I am also convinced that a relevant idea or concept must be made intelligible to everyone. Depending on one's profession, sector of activity and (especially) one's thought pattern, one will be either totally open or totally closed to the...

Experience is the new name for quality and is the result of operational excellence

I have always been convinced that there is a lot to be gained by looking at what works in other sectors and applying it...

Personal data: the fine line between personalization and intrusion

GDPR will soon celebrate its first anniversary. Not all companies are fully up to date and in the end we are not so sure...

Chatbots, and then what?

chatbots, expérience, expérience utilisateur, google, interface

How to transform your business with design and customer centricity.

Which company does not nowadays claim that customer orientation is its main concern? I wonder what they were thinking before. What we see, in reality,...

No ! Experience is not a matter of content only.

Even if everybody's talking about customer experience there's no precise and shared definition of it and that allows service/tech providers to stay vague and...

Employees and customers : one single app to manage them all ?

consumérisation, CRM, expérience employé, logiciel, relation client, Ressources Humaines, rh, sirh

Please stop saying brands when it’s about enterprises

Communication, délivery, expérience, experience de marque, marque

Businesses don’t respond to candidates and bully customers

He was recently reading a good blog post written by french students from a famous master degree in HR saying that most businesses find...

Do platform really care about customer experience ?

These last years have seen the advent of platforms as a leading model in the digital economy, to such an extent that many came...
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