Tag: experience
Customer relationship
Personal data: the fine line between personalization and intrusion
GDPR will soon celebrate its first anniversary. Not all companies are fully up to date and in...
Customer relationship
Chatbots, and then what?
chatbots, expérience, expérience utilisateur, google, interface
Books I read
How to transform your business with design and customer centricity.
Which company does not nowadays claim that customer orientation is its main concern? I wonder what they...
Customer relationship
No ! Experience is not a matter of content only.
Even if everybody's talking about customer experience there's no precise and shared definition of it and that...
Employee Experience
Employees and customers : one single app to manage them all ?
consumérisation, CRM, expérience employé, logiciel, relation client, Ressources Humaines, rh, sirh
Customer relationship
Please stop saying brands when it’s about enterprises
Communication, délivery, expérience, experience de marque, marque
Employee Experience
Businesses don’t respond to candidates and bully customers
He was recently reading a good blog post written by french students from a famous master degree...
Customer relationship
Do platform really care about customer experience ?
These last years have seen the advent of platforms as a leading model in the digital economy,...