Tag: experience
Customer relationship
Building an experience business : lessons from the Adobe Summit
In the middle of may I had the chance to attend the Adobe Summit.Without any surprise the...
Employee Experience
Employee experience : who should be in charge ?
After a first post on defining employee experience and a second on how to turn it into...
Employee Experience
Defining your employee experience (part 1)
Following my former posts on employee experience and how big it is, it's time to wonder how...
Customer relationship
Businesses need a chief experience officer
Adobe, adobe summit, chief experience officer, collaboration, connaissance client, contenu, data, données, expérience client, journey designer, journey manager, marketing, marketing digital
AI and robots
How digital can improve the travel experience
Digital Transforms customer relationship and service in any industry. Today let's focus on the travel industry.
How could...
Customer relationship
Letter from a wannabe digital employee to his CEO
Dear CEO,
You frequently take stands on our company's digital transformation, either in the press or internally. That's...
Digital Transformation
Businesses are blind in front of digital competition
The main concern of the C-Suite regarding to digital is the transformation of the competitive environment that...
Employee Experience
What place for EVP in an employee experience world ?
Acknowledging the new and growing importance of employee experience in employer branding questions the role of EVP...