Tag: experience
Customer relationship
Experience sounds nice. But what’s the value ?
We've seen why experience is becoming key in digital transformation and tried to find its main characteristics....
Customer relationship
How to assess an experience-based business model
After having stressed the importance of experience on digital business models and tried to build a definition...
Customer relationship
What is experience ? (hint : not digital nor customer focused)
When it comes to digital, experience is a key but still poorly defined concept, quite hazy for...
Customer relationship
From passivity to experience : an history of digital interactions
Since the economy has started its digitization, concepts rise and decline at such a high speed that...
Customer relationship
The experience economy, cornerstone of the digital economy
Digital transformation is nothing more than a specific culture and philosophy applied to the design of new...
Collaboration
The Digital Enterprise in 2015 : where are we headed ?
December is usually predictions time. Some happen to be right, many will only happen in 2 or...
Customer relationship
Putting the H back at the center of HR
At the end of october I attended the HRTech Europe conference in Amsterdam to see what was...
Customer relationship
Digital reinvention : an orchestrated, cognitive symbiotic and contextual model
Among the many studies on digital transformation, one recently caught my attention. Issued by the IBM Institute...