Tag: facebook
Customer relationship
The day brands will be better at home than on Facebook
How many times did we hear Oracles predicting the end of Facebook ? Lots of times and...
Society
Social media make critical thinking critical
If there's a competence and attitude anyone should develop because it has become critical to survive in...
Human resources
Measure the quality of your management with Facebook
In brief : authorizing and using Facebook at work is still a strong debate. Some consider it...
Digital Economy
What should we think of a business that disdains its products ?
Summary : when one invests in a company, valuing it, it's normal to have a close look...
Customer relationship
Are public social networks really people centric ?
Summary : social networks are people centric, or, at least, are supposed to be and that's taken...
Customer relationship
When customer service goes beyond the conversational catch-all : the Société Générale case
Summary :the future of customer relationship will be on the web. Quite logical when we see the...
Knowledge & Information management
Managing information and people is not the same thing
Summary : "accept as friend", "add to your network", "follow" are concepts that are more and more...
Software & Tools
The death of serendipity ?
Summary : Serendipity is finding things without knowing they exist and without looking for them. On the...
Customer relationship
Communities and selfishnesses gatherings
Summary : while it's quite hard for enterprises to enter the good olds forums where fans have...