Tag: facebook
Customer relationship
Communities and selfishnesses gatherings
Summary : while it's quite hard for enterprises to enter the good olds forums where fans have...
Collaboration
Enterprise social network : a famous stranger
Summary : enterprise social networks are the future of corporate IT, a tool overwhelmingly supported by employees...
Customer relationship
Turning lurkers or unhappy customers into fans. Stroke of genius or swindle ?
Summary : what's a fan on facebook ? Someone who likes a product or a brand of...
Customer relationship
Social CRM is not about media but a new approach to customer relationship
Summary : everyone has an idea, even a rough one, of where social CRM is taking us...
Customer relationship
Is Facebook the future of call-centers ? The Air France KLM Switzerland case
Summary : Facebook is usually considered as a communication and marketing tool. But it's becoming more and...
Knowledge & Information management
Grasp all, lose all : when “liking” is too easy to be true
Either internal or external, social media approaches rely on some well-known principles. Among them are serendipity and...
Intranets and digital workplace
Facebook is topping Google ? If I were an IT guy I would wonder why…
As you may have heard these last weeks, Facebook topped Google for the first time. Not in...
Collaboration
blueKiwi : the good use of conversations
The last "Virtual Enterpise 2.0 conference" was a good opportunity to visit some vendor's booth to know...