Tag: facebook
Collaboration
Enterprise social network : a famous stranger
Summary : enterprise social networks are the future of corporate IT, a tool overwhelmingly supported by employees...
Customer relationship
Turning lurkers or unhappy customers into fans. Stroke of genius or swindle ?
Summary : what's a fan on facebook ? Someone who likes a product or a brand of...
Customer relationship
Social CRM is not about media but a new approach to customer relationship
Summary : everyone has an idea, even a rough one, of where social CRM is taking us...
Customer relationship
Is Facebook the future of call-centers ? The Air France KLM Switzerland case
Summary : Facebook is usually considered as a communication and marketing tool. But it's becoming more and...
Knowledge & Information management
Grasp all, lose all : when “liking” is too easy to be true
Either internal or external, social media approaches rely on some well-known principles. Among them are serendipity and...
Intranets and digital workplace
Facebook is topping Google ? If I were an IT guy I would wonder why…
As you may have heard these last weeks, Facebook topped Google for the first time. Not in...
Collaboration
blueKiwi : the good use of conversations
The last "Virtual Enterpise 2.0 conference" was a good opportunity to visit some vendor's booth to know...
Human resources
Stop saying nonsenses about Facebook and productivity
One day we can read that using Facebook at work increases productivity by 9%. The day after...
Collaboration
No enterprise 2.0 without professionalizing web 2.0
One of the most common barriers to enterprise 2.0 is web 2.0 itself. Many decision makers, when...