In a working world increasingly focused on cognitive skills and collaboration, soft skills are proving to be essential pillars for achieving operational excellence.
The problem is that I don't read much on the subject. Perhaps because the concept of operational excellence comes from the world of manufacturing and is associated with technical consequences. Maybe because it's seen more as a way of streamlining interactions than as a performance lever. But it's time to admit that the concept now extends to all sectors, and not just those where production capacity resides in...
In a working world increasingly focused on cognitive skills and collaboration, soft skills are proving to be essential pillars for achieving operational excellence.
The problem...
I recently talked about making what we now call the employee experience part of an operational excellence and continuous improvement approach, and it's this...
This year again, feedbacks apps were very well represented at the Unleash conference in London.
Feedback apps : a response to an essential need
Feedbacks are...
Last week I attended leash18, the london-based spring edition of UNLEASH Conference & Expo, formerly HRTech. I already wrote a post explaining my understanding...