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Is AI the new Lean?

We often need to believe that a new idea will fix what previous ones failed to correct. This is a constant in the life of organizations: as soon as one concept runs out of steam, another replaces it, supposedly delivering on the promises that were broken. This is even more true when the promise lies in or is supported by technologies that we know follow a roller coaster model, alternating between phases of excitement and disappointment before finally settling into a certain normality. Artificial intelligence is now arriving as a...

Is AI the new Lean?

We often need to believe that a new idea will fix what previous ones failed to correct. This is a constant in the life...

Why employee silence is management’s biggest failure

In many businesses, silence is interpreted as a sign of serenity. No apparent tensions, few disputes, meetings where everyone agrees, HR barometers that aren't...

The importance of soft skills in operational excellence

In a working world increasingly focused on cognitive skills and collaboration, soft skills are proving to be essential pillars for achieving operational excellence. The problem...

Performance reviews: more interaction, but with what kind of managers?

It now seems to be a given that more frequent, shorter and less formal interaction with a manager is more beneficial for an employee...

The future of work will be based on data and continuous improvement

When we talk about the future of work, I always insist that we talk primarily about work and its content, not about what is...

Feedback and secondary data: how to put data at the service of employee experience?

I recently talked about making what we now call the employee experience part of an operational excellence and continuous improvement approach, and it's this...

What are the digital tools of the employee experience?

Several months ago, during a conversation, someone said to me "I still need to think about our Employee Experience offering and above all the...

Is the feedback applications market saturated ?

This year again, feedbacks apps were very well represented at the  Unleash conference in London. Feedback apps : a response to an essential need Feedbacks are...

UNLEASH18 : my take

Last week I attended leash18, the london-based spring edition of UNLEASH Conference & Expo, formerly HRTech. I already wrote a post explaining my understanding...
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