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The importance of soft skills in operational excellence

In a working world increasingly focused on cognitive skills and collaboration, soft skills are proving to be essential pillars for achieving operational excellence. The problem is that I don't read much on the subject. Perhaps because the concept of operational excellence comes from the world of manufacturing and is associated with technical consequences. Maybe because it's seen more as a way of streamlining interactions than as a performance lever. But it's time to admit that the concept now extends to all sectors, and not just those where production capacity resides in...

The importance of soft skills in operational excellence

In a working world increasingly focused on cognitive skills and collaboration, soft skills are proving to be essential pillars for achieving operational excellence. The problem...

Performance reviews: more interaction, but with what kind of managers?

It now seems to be a given that more frequent, shorter and less formal interaction with a manager is more beneficial for an employee...

The future of work will be based on data and continuous improvement

When we talk about the future of work, I always insist that we talk primarily about work and its content, not about what is...

Feedback and secondary data: how to put data at the service of employee experience?

I recently talked about making what we now call the employee experience part of an operational excellence and continuous improvement approach, and it's this...

What are the digital tools of the employee experience?

Several months ago, during a conversation, someone said to me "I still need to think about our Employee Experience offering and above all the...

Is the feedback applications market saturated ?

This year again, feedbacks apps were very well represented at the  Unleash conference in London. Feedback apps : a response to an essential need Feedbacks are...

UNLEASH18 : my take

Last week I attended leash18, the london-based spring edition of UNLEASH Conference & Expo, formerly HRTech. I already wrote a post explaining my understanding...

Is the customer experience revolution on its way ?

There is not a single business that have not made customer experience its main focus. But what happens in reality ? Where are they...

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