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The importance of soft skills in operational excellence

In a working world increasingly focused on cognitive skills and collaboration, soft skills are proving to be essential pillars for achieving operational excellence. The problem is that I don't read much on the subject. Perhaps because the concept of operational excellence comes from the world of manufacturing and is associated with technical consequences. Maybe because it's seen more as a way of streamlining interactions than as a performance lever. But it's time to admit that the concept now extends to all sectors, and not just those where production capacity resides in...

The importance of soft skills in operational excellence

In a working world increasingly focused on cognitive skills and collaboration, soft skills are proving to be essential pillars for achieving operational excellence. The problem...

Is the feedback applications market saturated ?

This year again, feedbacks apps were very well represented at the  Unleash conference in London. Feedback apps : a response to an essential need Feedbacks are...

UNLEASH18 : my take

Last week I attended leash18, the london-based spring edition of UNLEASH Conference & Expo, formerly HRTech. I already wrote a post explaining my understanding...