Tag: helpdesk

In a previous post I discussed the importance of a "one-stop shop" for the employee within the more general framework of an employee experience logic, employee service and operations excellence in service and support of the latter. An approach that makes sense since : The employee expects an experience similar to that of a customer (consumerization of uses and practices)In the customer's world, either information is made available (FAQ and knowledge base) or the customer opens a ticket.The customer expects not only to get an answer but also to get...