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Digital transformation works but does not scale

For the third year in a row, IBM, the BCG and the EBG issued their report on the digital maturity of french businesses (document in french). Here are my takeaways. Digital businesses refocus on the customer Without any surprise, the customer is at the heart of digital transformation strategies. Not only in terms of attention - what is nothing new at all - but in terms of structure of value chains and operating models, what is really new. It reminds me of my conversation with Olivier Delabroy from Air Liquide when...

Digital transformation works but does not scale

For the third year in a row, IBM, the BCG and the EBG issued their report on the digital maturity of french businesses (document...

Is remote work dead ?

Remote work is a hot topic for more and more businesses. Made popular at the beginning by companies that were "young" in terms of...

Customer experience leaders starting to allocate bugets to employee experience

We've been hearing that customer experience won't exist without employee experience for such a long time that we see it eventually happening. According to...

Is the customer experience revolution on its way ?

There is not a single business that have not made customer experience its main focus. But what happens in reality ? Where are they...

Businesses are blind in front of digital competition

The main concern of the C-Suite regarding to digital is the transformation of the competitive environment that forces them to change their habits if...

Recruiting is a matter of marketing and candidate experience

HR and recruiting will, like any corporate function, face the consumerization of the work environment. By saying that I mean that practices, approaches and...

Collaboration in 2015 : between email and new interfaces

Email is dead, long live email. If many announcements were made in 2014 regarding to collaboration solutions, I guess few people had predicted that...

IBM Verse and email reinvention

  One of this year's most noticeable product announcement was IBM Verse. Like in Orlando when I see the first announcement and screenshots during the...

When it comes to digital the C-suite must unite for the customer

Every year IBM uses to deliver a study on a given field of business activities based on CxOs interviews. One year CEOS, another CHROs...
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