For the third year in a row, IBM, the BCG and the EBG issued their report on the digital maturity of french businesses (document in french). Here are my takeaways.
Digital businesses refocus on the customer
Without any surprise, the customer is at the heart of digital transformation strategies. Not only in terms of attention - what is nothing new at all - but in terms of structure of value chains and operating models, what is really new. It reminds me of my conversation with Olivier Delabroy from Air Liquide when...
While many people are questioning the actual impact of Social Business and Enterprise 2.0 projects, while it seems we've reached a crossroads, the Social...
Social media and networks have something paradoxical for product directors or marketers. On the one hand they represent an awesome new potential but on...