In the life of organizations, there are truths that we prefer to ignore, until the day they brutally remind us of their existence. The image of an iceberg illustrates this better than any other: the part above the water sometimes gives us the impression that we are not facing an insurmountable obstacle, but the danger lies beneath the water in that invisible mass that can sink even the most solid ships.
This is exactly what Sidney Yoshida wanted to show in the late 1980s. By closely observing the workings of...