Once you have identified the friction points that need to be addressed, whether it be in a top-down fashion starting from a few guiding principles or by sourcing them from the field there is still work to be done before taking action.
As we have seen previously, certain ideas or problems deserve to be studied in greater depth because one can make the mistake of treating what are only symptoms instead of going back to the root causes.
Then, whether you have ideas to implement or problems for which you still...
The employee experience largely consists in removing the friction points in the daily life of the employees and making their different journeys more fluid....
The French Postal Service (Groupe La Poste) recently mobilized their employees to build their strategic roadmap for the next 5 years. They published this...