Tags Indicators
Tag: indicators
Social media and customer service : don’t make exceptions become mainstream
Summary : when an enterprise invests in social media to improve its customer service it may think that a good indicator of success would...
Actual improvements are not only perceived but measurable
Résumé : we are far from being done with the enterprise 2.0 ROI debate. On the one hand, applying traditional and predictable is nearly...
Is workload measurement the problem of the century ?
Optimizing workload has always been a key concern for businesses and managers. A too heavy workload regarding to the capacity leads to explosion, a...
Enterprise 2.0 and the measurement hypocrisy
Managers use to say that one can't manage what is not measurable. We can also add that businesses don't undertake things they can't drive....
10 questions to answer to succeed in an Enterprise 2.0 project
It's a common place to say that if you want to succeed there are things that have to be done. But, by focusing only...
Your indicators say that your online communities are very busy ? So what ?
When a social media project is launched, whether internal or external, it's often structured in groups or communities. What every project manager fear is...
Socializing your decision making process
A good example of process socialization is about decision making. A few weeks ago I read this interesting paper from Olivier Sibony (Associate Director...
McKinsey identifies 6 key sucess factors for enterprise 2.0
McKinsey recently issued a report on enterprise web 2.0 projects which identifies what they think being the six success factors for such projects. Before...
Enterprises far beyond enterprise 2.0
A few weeks ago I amused myself proposing a few tracks on what enterprise 2.0 may be in 2009. But I think pushing the...