Tag: indicators
Human resources
In gamification, remember that the badge IS the reward
Summary : we're being told that gamification will get more and more traction on our digital workplaces....
Collaboration
In KPI, K stands for Key
Summary : Any project must have KPIs. At first sight, defining indicators is an easy things but...
Customer relationship
Social media and customer service : don’t make exceptions become mainstream
Summary : when an enterprise invests in social media to improve its customer service it may think...
Collaboration
Actual improvements are not only perceived but measurable
Résumé : we are far from being done with the enterprise 2.0 ROI debate. On the one...
Management
Is workload measurement the problem of the century ?
Optimizing workload has always been a key concern for businesses and managers. A too heavy workload regarding...
Collaboration
Enterprise 2.0 and the measurement hypocrisy
Managers use to say that one can't manage what is not measurable. We can also add that...
Collaboration
10 questions to answer to succeed in an Enterprise 2.0 project
It's a common place to say that if you want to succeed there are things that have...
Collaboration
Your indicators say that your online communities are very busy ? So what ?
When a social media project is launched, whether internal or external, it's often structured in groups or...