Tag: indicators

In gamification, remember that the badge IS the reward

Summary : we're being told that gamification will get more and more traction on our digital workplaces....

In KPI, K stands for Key

Summary : Any project must have KPIs. At first sight, defining indicators is an easy things but...

Social media and customer service : don’t make exceptions become mainstream

Summary : when an enterprise invests in social media to improve its customer service it may think...

Actual improvements are not only perceived but measurable

Résumé : we are far from being done with the enterprise 2.0 ROI debate. On the one...

Is workload measurement the problem of the century ?

Optimizing workload has always been a key concern for businesses and managers. A too heavy workload regarding...

Enterprise 2.0 and the measurement hypocrisy

Managers use to say that one can't manage what is not measurable. We can also add that...

10 questions to answer to succeed in an Enterprise 2.0 project

It's a common place to say that if you want to succeed there are things that have...

Your indicators say that your online communities are very busy ? So what ?

When a social media project is launched, whether internal or external, it's often structured in groups or...