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Thinking of work as a flow: appealing, but is it realistic?

There has been a lot of talk about the transformation recently announced by Moderna, which has led to the merger of HR and IT, but many questions remain unanswered regarding the operational implementation of this change, as the main idea is to reinvent work around the human/AI duo. To sum up: Moderna has merged its HR and IT teams to create unified governance, led by a Chief People and Digital Technology Officer, in order to integrate people and technology at the heart of the organization (HR and IT merger: Moderna redesigns its...

On HR, Big data, Analytics and Moneyball

In brief : HR Analytics will change turn talent and competences management upside down. But not everything should be put into the hands of...

By the way…what’s the goal ?

Summary : no project is worth without a clearly defined goal. Obvious...but not that much as we can see so many how many "social"...

Influence : a presentable outer garment that shows one gets nothing about value

Summary : in a world of conversations and relationships, influence is the new Grail anyone has to acquire and measure. But influence is nothing...

In gamification, remember that the badge IS the reward

Summary : we're being told that gamification will get more and more traction on our digital workplaces. That's a relevant lever even if we...

In KPI, K stands for Key

Summary : Any project must have KPIs. At first sight, defining indicators is an easy things but observation shows that it's the contrary, most...

Social media and customer service : don’t make exceptions become mainstream

Summary : when an enterprise invests in social media to improve its customer service it may think that a good indicator of success would...

Actual improvements are not only perceived but measurable

Résumé : we are far from being done with the enterprise 2.0 ROI debate. On the one hand, applying traditional and predictable is nearly...

Is workload measurement the problem of the century ?

Optimizing workload has always been a key concern for businesses and managers. A too heavy workload regarding to the capacity leads to explosion, a...

Enterprise 2.0 and the measurement hypocrisy

Managers use to say that one can't manage what is not measurable. We can also add that businesses don't undertake things they can't drive....
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