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When a simple internal tool revolutionizes work: Slack, from a DIY utility to a global platform

Slack is often presented as an iconic start-up in modern collaborative working. A software program adopted by the most agile businesses, it emerged as a direct response to email overload and the complexity of distributed work. A dazzling success story, from Silicon Valley to Wall Street, culminating in a record acquisition by Salesforce in 2021 (What about Salesforce’s acquisition of Slack?). But as is often the case, reality does not resemble the success story we imagine. Less linear, but certainly more instructive. We are talking about a resounding failure, that of a video game as...

Serendipity doesn’t preclude control : a few rules to manage fate within informal networks

Everyone is conscious of informals networks' power within an organization. But their informal nature causes of lot of (sometimes) legitimate fears because seen uncontrolable....

Wikinomy will deeply affect enterprise’s size and structure

I fully agree with Don Tapscott's wikinomy concept. We're not talking about the massive use of wikis but about the mass collaboration phenomenon. The fact...

Eight technology trends for business improvement

As usual it comes from McKinsey and can be downloaded here. It's about distributed innovation, transforming information into business, taking benefits from human interaction, turning...

Reinventing management according to McKinsey

After having published some studies about the "soft ROI" of organizational performance and informal networks, McKinsey brought out something very interesting about the need...

How to do the splits…or 3M difficulties

It's been a long time a wanted to write something about what 3M experienced in their Six Sigma project. Happily this note from Rex...