Tags Innovation
Tag: Innovation
Société Générale boosts its digital transition with employees
After the French Postal Service which I wrote about in a previous post, here's another case of a business that recently set up an...
Sustainable is good. Renewable is great.
In short : sustainability is a trendy idea. It suggests both the idea of continuity in performance and respect for resources. But doesn't it...
CIOs told to be more business oriented
Summary : technology is not the property of the IT department anymore and CIOs must move from being the keeper of the flame to...
What matters now ?
Summary : with his new books, Gary Hamel sets down the cornerstones of the enterprise of tomorrow. Social, connected ? Hamel avoids the usual...
What matters for CEOs ? Innovation, customer, collaboration and values
Summary : IBM recently published the new edition of its famous CEO Study, after having interviewed 1700 CEOs from all over the world and...
Enterprise 2.0 and social business : yes but why ?
Summary : while the need to transform organizations seems to be a given for anyone it seems that the only that are still doubtful...
When customer service goes beyond the conversational catch-all : the Société Générale case
Summary :the future of customer relationship will be on the web. Quite logical when we see the number of customers using mobile devices and...
Performance and Well being go together well at Pepsico (and without technology)
Summary : Which enterprise is not trying to rally their employees, improve the famous engagement that's necessary to economical performance ? So they look...
If it matters measure it. If it’s new build a new frame of reference.
Summary : When the world and the economy are transforming, the existing frames of references on which be base our thinking and decision making...