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Bertrand Duperrin's Notepad
Home
About Bertrand Duperrin
Management
Human resources
Recommended Bookmarks
Digital Transformation
Others
Collaboration
Customer relationship
Intranets and digital workplace
Web & Usages
Contact
Quotes
Tag:
interactions
Management
When the pace of management is slower than the pace of business…
Today, speed is key to business. Jack Welch, GE's former CEO, once said that “If the rate...
Sep 13, 2017
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Data
The end of the web as the way to access information ?
Internet is a wonderful tool for information sharing and collaboration and the web is most easy and...
Feb 10, 2015
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Customer relationship
What is experience ? (hint : not digital nor customer focused)
When it comes to digital, experience is a key but still poorly defined concept, quite hazy for...
Jan 20, 2015
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Customer relationship
From passivity to experience : an history of digital interactions
Since the economy has started its digitization, concepts rise and decline at such a high speed that...
Jan 13, 2015
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Intranets and digital workplace
Email vs social networks : it’s about the client, not the signal
In brief : wondering if there's any reason to use a social network for a private conversation...
Mar 13, 2013
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Collaboration
Enterprise 2.0 and culture : change or do with it ?
Summary : Behind culture there are one thousand things, more or less objective or real to explain...
Dec 2, 2010
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Collaboration
The conversational enterprise : opportunity or dead end ?
If we listen to what's being said here and there, the future of business is conversation. A...
Feb 16, 2010
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Collaboration
Do we work the same way with providers and with colleagues ?
The answer is obviously not. And not only because this is not the same kind of contracts....
Jun 18, 2009
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Collaboration
B2B,B2C, E2E…and why not EWP ?
My point here is to consider the way the interaction within businesses and between businesses and their...
Jun 15, 2009
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