Tag: interactions
Management
When the pace of management is slower than the pace of business…
Today, speed is key to business. Jack Welch, GE's former CEO, once said that “If the rate...
Data
The end of the web as the way to access information ?
Internet is a wonderful tool for information sharing and collaboration and the web is most easy and...
Customer relationship
What is experience ? (hint : not digital nor customer focused)
When it comes to digital, experience is a key but still poorly defined concept, quite hazy for...
Customer relationship
From passivity to experience : an history of digital interactions
Since the economy has started its digitization, concepts rise and decline at such a high speed that...
Intranets and digital workplace
Email vs social networks : it’s about the client, not the signal
In brief : wondering if there's any reason to use a social network for a private conversation...
Collaboration
Enterprise 2.0 and culture : change or do with it ?
Summary : Behind culture there are one thousand things, more or less objective or real to explain...
Collaboration
The conversational enterprise : opportunity or dead end ?
If we listen to what's being said here and there, the future of business is conversation. A...
Collaboration
Do we work the same way with providers and with colleagues ?
The answer is obviously not. And not only because this is not the same kind of contracts....