With its promise of modernity, fluid collaboration and increased productivity, the digital workplace is seen as the grail of internal digital transformation for organizations. In any case, it's the most visible element, because transformation issues are everywhere, as long as we're willing to tackle structuring issues in terms of work processes and organization.
Having said that, and despite the hindsight we have on the subject, the causes of failure are numerous, and very rarely linked to technology.
When a digital workplace project fails, it's usually due to strategic and organizational mistakes , or even...
When a company starts an intranet project a dedicated team is established. Sometimes multidisciplinary, bringing all the stakeholders together, sometimes mainly IT, the stakeholders...
Employee experience is a prerequisite to customer experience which is the foundation of digital transformation. Without symmetry between the inside and the outside, digital...
How to gamify work, boost engagement, favor workforce learning, boost employee engagement and reinforce its HR marketing with a single system ? It's a...
The web and its social conventions are game changers for communication managers. New tools, postures, an intranet mutating into digital workplaces. That raises many...
I already mentioned the existing asymmetry between customer and employee facing digital initiatives. One of its most remarkable expression is the famous "customer journey"...