One of the major problems with employee experience is the disruption in work flow or information flow caused by the tools used.
When I became really interested in the subject, it wasn't so much (or not at all) for the well-being or fulfillment of employees, but to put an end to what I consider to be a form of suffering at work that is too often overlooked and considered a necessary evil.
Its most visible manifestation is the incessant double data entry. Examples of this are :
Data already contained in one...
Whether we are talking about e-commerce, customer relations, HR and therefore general experiences, we often end up designating the subject of a process or...