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Is creating documents really work?

The promise of the digital workplace is that it will be the single place where our working lives take place: where we work, collaborate, socialize, engage... For a long time, it was all about tools, but now that the issue seems to have been settled (when there is almost no competition on tools, the question of choice disappears), we can finally start talking about uses. And when we talk about uses, we talk about work, and it's healthier to stop talking about how to talk about the digital workplace and focus...

Is creating documents really work?

The promise of the digital workplace is that it will be the single place where our working lives take place: where we work, collaborate,...

Just because work is invisible, it doesn’t mean that it can’t be improved

The nature of knowledge work is by definition to be intangible. Beyond this truism, it covers a less joyful reality: we work poorly both individually...

How can you avoid becoming a bottleneck in the workplace?

In the world before bottlenecks were machines that could not keep up with the pace of other machines and completely blocked the production process. The result:...

The importance of soft skills in operational excellence

In a working world increasingly focused on cognitive skills and collaboration, soft skills are proving to be essential pillars for achieving operational excellence. The problem...

People Centric Operations: adapting work and operations to knowledge workers 

It's hard to believe that in 2024, in most businesses, work and operations will still be organized as they were in the heyday of Taylorism,...

Eliyahu Goldratt’s fictional interview on infobesity and bottlenecks in knowledge work

Instead of thinking vertically, I always like to see if it's possible to “steal” ideas that work in one sector or discipline and apply...

What data do we need to understand how people work?

In a previous post I discussed the need to give a quantified, tangible form to the flows of work in order to understand what...

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