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The Goal, by Eliyahu Goldratt: another perspective on productivity

There are books that leave a lasting impression because they confirm what we already think, and then there are those that force us to think differently, to question truths we believe to be set in stone. The Goal, by Eliyahu Goldratt, falls into the second category. But before I go any further, let me tell you that I have a rather unusual history with this book. When I was a business school student specializing in the application of new technologies to the functioning of businesses and management (it was called "e-management"...

The Goal, by Eliyahu Goldratt: another perspective on productivity

There are books that leave a lasting impression because they confirm what we already think, and then there are those that force us to...

Are you familiar with Parkinson’s law on how your employees manage their own time and productivity?

In 1955, British historian Cyril Northcote Parkinson formulated the law that now bears his name: "Work expands so as to fill the time available...

Local optimum vs. global optimum and the theory of constraints: why your productivity gains sometimes serve no purpose

Eliyahu Goldratt, although trained as a physicist, had a profound impact on industrial management with books such as The Goal (1984) and The Haystack Syndrome (1990). His contribution...

Work about work: when the reality of work consists of making things that don’t work work

We have elevated activity and even overactivity to the status of a dogma of a professional image that is polished and reassuring. We tick boxes, we...

OPEX, AI, automation: what will happen to knowledge workers?

A few months ago, I came across the latest report from PEX Network on operational excellence and business transformation. While it comes as no surprise...

Thinking of work as a flow: appealing, but is it realistic?

There has been a lot of talk about the transformation recently announced by Moderna, which has led to the merger of HR and IT,...

(Fake) Interview with Peter Drucker: “Remote work is not the problem. Managerial improvisation is.”

Peter Drucker never knew Slack, Zoom or Teams and yet he had already said everything, or almost everything, about many of the excesses that...

Chat has replaced email, and it’s even worse

For years, email was considered the scourge of business collaboration. Too many messages, endless discussion threads, a disastrous signal-to-noise ratio. And I was certainly not the...

People Centric Operations 2.0: how AI is reinventing knowledge work at scale

I have always believed that business performance depends above all on "work design", or how work is actually done by people. In a way, this is...
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