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(Fake) Interview with Peter Drucker: “Remote work is not the problem. Managerial improvisation is.”

Peter Drucker never knew Slack, Zoom or Teams and yet he had already said everything, or almost everything, about many of the excesses that we see today in the world of work. He talked about clarity, responsibility, objectives that are understandable to those who carry them out. He warned against confusing activity with efficiency, volume with impact, means with ends. In imagining this fictitious interview, my aim is not only to let a guru of the past speak, but also to take a step back from the realities of the...

(Fake) Interview with Peter Drucker: “Remote work is not the problem. Managerial improvisation is.”

Peter Drucker never knew Slack, Zoom or Teams and yet he had already said everything, or almost everything, about many of the excesses that...

People Centric Operations 2.0: how AI is reinventing knowledge work at scale

I have always believed that business performance depends above all on "work design", or how work is actually done by people. In a way, this is...

Remote work and productivity: what if we rethought the real drivers of efficiency?

Explore why measuring productivity for remote knowledge workers is challenging and how operational excellence can enhance their efficiency. This article goes beyond traditional metrics to focus on agility, collaboration, and management approaches tailored to intellectual work. Perfect for rethinking remote work productivity and uncovering strategies for sustainable effectiveness in today’s digital workplace.

Knowledge workers, the excluded from operational excellence?

There is one comparison that has always surprised me. The one between the manufacturing industry and the so-called knowledge industry in terms of continuous...

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