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(Fake) Interview with Peter Drucker: “Remote work is not the problem. Managerial improvisation is.”

Peter Drucker never knew Slack, Zoom or Teams and yet he had already said everything, or almost everything, about many of the excesses that we see today in the world of work. He talked about clarity, responsibility, objectives that are understandable to those who carry them out. He warned against confusing activity with efficiency, volume with impact, means with ends. In imagining this fictitious interview, my aim is not only to let a guru of the past speak, but also to take a step back from the realities of the...

(Fake) Interview with Peter Drucker: “Remote work is not the problem. Managerial improvisation is.”

Peter Drucker never knew Slack, Zoom or Teams and yet he had already said everything, or almost everything, about many of the excesses that...

People Centric Operations 2.0: how AI is reinventing knowledge work at scale

I have always believed that business performance depends above all on "work design", or how work is actually done by people. In a way, this is...

People Centric Operations: adapting work and operations to knowledge workers 

It's hard to believe that in 2024, in most businesses, work and operations will still be organized as they were in the heyday of Taylorism,...

Remote work and productivity: what if we rethought the real drivers of efficiency?

Explore why measuring productivity for remote knowledge workers is challenging and how operational excellence can enhance their efficiency. This article goes beyond traditional metrics to focus on agility, collaboration, and management approaches tailored to intellectual work. Perfect for rethinking remote work productivity and uncovering strategies for sustainable effectiveness in today’s digital workplace.

Remote Working productivity: myth or reality? What companies refuse to admit

We've already talked about the loneliness of remote employees (What the loneliness of some remote workers really tells us), and about creating connections between employees ,...

What data do we need to understand how people work?

In a previous post I discussed the need to give a quantified, tangible form to the flows of work in order to understand what...

The open space is not a factory but sometimes you should look at it that way

There is nothing more different than industry and the service industry, especially office work. Different activities, different profiles, different times but also different ways...

Let’s talk about the quality of work

When you take some distance, you get the impression that companies spend their time inventing new concepts to address serious problems, seemingly avoiding tackling...

Organizing knowledge work is solving a lot of problems at once

I've been fortunate enough over the past 10 years to hold a number of positions in different areas. From director in consulting with a...
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