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Titanic: autopsy of a managerial disaster

For this second "business story", and following Boeing's misadventures (Boeing: a culture and a slogan can kill a business), we're going to leave the skies behind and head out to sea to talk not about a business, but about a ship that you all know: the Titanic. There is much to say about this tragedy from a technical point of view, but also from a managerial perspective, with questionable leadership and a series of decisions that, from before the cruise even began until the ship's demise, led to the outcome we all know....

Titanic: autopsy of a managerial disaster

For this second "business story", and following Boeing's misadventures (Boeing: a culture and a slogan can kill a business), we're going to leave the...

Do you know Goodhart’s law on KPIs and measurement?

“When a measure becomes a target, it ceases to be a good measure.” This quote from British economist Charles Goodhart could, on its own, sum...

The ARR no longer says much about the health of a startup

When it comes to proving their solidity and success, many startups use an indicator that is supposed to cut short any discussion: Annual Recurring Revenue,...

What is managerial performance and its hidden face?

Many questions about the manager, his role, his usefulness and his future (Is manager still a profession?), only to end up with the same...

What data do we need to understand how people work?

In a previous post I discussed the need to give a quantified, tangible form to the flows of work in order to understand what...

Numbers: a good way of ignoring reality?

Numbers are the best way we have found to reflect reality. But they also hide the diversity of the situations they reflect. Objectivity or dehumanization:...

When a letter makes us forget what matters

ASAP, CRM, KPI….whether in our professional or personal lives, we love acronyms that we use all day long. The acronym, precise, conveys a context The acronym...

Social Business : success does not matter. Impact does.

There are three things we can't close our eyes on when it comes to the social and digital transformation of businesses. The first is...

In KPI, K stands for Key

Summary : Any project must have KPIs. At first sight, defining indicators is an easy things but observation shows that it's the contrary, most...

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