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The HiPPO principle: when opinion replaces decision-making

We thought we had replaced the power of the boss with highly rational approaches, particularly those based on data. A century of management science, from Taylor to Drucker, seemed to have put an end to the reign of intuition and the authoritarian, even authoritarian tendencies of some. Yet in most modern organizations, decisions still too often follow the will of the highest-ranking person, who is often also the highest-paid. The HiPPO phenomenon, which stands for Highest Paid Person's Opinion, shows how the hierarchical reflex resists all managerial and technological revolutions. In short: The...

The HiPPO principle: when opinion replaces decision-making

We thought we had replaced the power of the boss with highly rational approaches, particularly those based on data. A century of management science,...

With AI, the end of “doers”

The emergence of AI in the world of work is likely to radically reshuffle the deck, at least if we stick to the prevailing thinking...

What leadership style and culture in the age of AI?

AI is like many technologies that once had the potential to radically transform the way businesses operate: too much emphasis on technology can lead to...

What is managerial performance and its hidden face?

Many questions about the manager, his role, his usefulness and his future (Is manager still a profession?), only to end up with the same...

CRM can save your business, but not the CRM you think!

When a business or a team fails, particularly in an emergency situation, the same root causes are always present : rigid leadership, internal conflicts, ineffective communication,...

Can we turn the pyramid upside down without the customer?

Hierarchy as a factor of organizational complication When we talk about pyramids, we're of course talking about the hierarchical pyramid, which is the culprit behind...

No, authority is not an outdated notion in the workplace

The other day I was talking to someone about management and leadership, and we got to talking about authority. While we agreed on the harmfulness...

Clear objectives are not enough for effective remote working

People thinkthatall they need to do is set clear and realistic objectives and they will no longer have to worry about whether or not employees...

Putting people at the center: much more than care

Since I have been working there has not been a time when I have not heard that we should put people at the center....
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