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What is managerial performance and its hidden face?

Many questions about the manager, his role, his usefulness and his future (Is manager still a profession?), only to end up with the same insoluble debate about what makes a good or bad manager. Insoluble, because if we distinguish between good and bad managers , we're dealing with subjective value judgments. Not everyone has the same vision of management, so we'll never agree on an answer. But we can try to objectify the judgment by starting from what we expect of him/her, and evaluate this in a tangible way. Of course, what is expected...

CRM can save your business, but not the CRM you think!

When a business or a team fails, particularly in an emergency situation, the same root causes are always present : rigid leadership, internal conflicts, ineffective communication,...

Can we turn the pyramid upside down without the customer?

Hierarchy as a factor of organizational complication When we talk about pyramids, we're of course talking about the hierarchical pyramid, which is the culprit behind...

No, authority is not an outdated notion in the workplace

The other day I was talking to someone about management and leadership, and we got to talking about authority. While we agreed on the harmfulness...

A manager is someone who makes things happen

Today I'm going to contribute to an eternal debate about what a manager is and what he is for. Manager leader, benevolent manager, "Servant Leader"…....