A few months ago, I came across the latest report from PEX Network on operational excellence and business transformation. While it comes as no surprise that, in a context of increased constraints and a constant search for agility, operational excellence initiatives have become more strategic than ever, they are no longer confined to industrial operations. They now affect the entire organization, and all business lines are involved, whether customer service, finance, HR, or marketing.
Nor will it come as a surprise to learn that, in this context, artificial intelligence is emerging...
A few months ago, I came across the latest report from PEX Network on operational excellence and business transformation. While it comes as no surprise...
Summary : adding a social layer brings few substantial gains while organizations don't change their models. No tool with trigger an organizational and structural...