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OPEX, AI, automation: what will happen to knowledge workers?

A few months ago, I came across the latest report from PEX Network on operational excellence and business transformation. While it comes as no surprise that, in a context of increased constraints and a constant search for agility, operational excellence initiatives have become more strategic than ever, they are no longer confined to industrial operations. They now affect the entire organization, and all business lines are involved, whether customer service, finance, HR, or marketing. Nor will it come as a surprise to learn that, in this context, artificial intelligence is emerging...

Corporate Culture : actual concern but too easy excuse

Corporate culture is something to watch carefully in any change program. Corporate culture as well as local culture. Anyone who once had to drive...

Social BPM

Summary : the time has come for businesses to stop confining social to what's out the flow of work and not related to structuring...

Beyond social (part 1) : decision making

Summary : adding a social layer brings few substantial gains while organizations don't change their models. No tool with trigger an organizational and structural...