We often need to believe that a new idea will fix what previous ones failed to correct. This is a constant in the life of organizations: as soon as one concept runs out of steam, another replaces it, supposedly delivering on the promises that were broken. This is even more true when the promise lies in or is supported by technologies that we know follow a roller coaster model, alternating between phases of excitement and disappointment before finally settling into a certain normality. Artificial intelligence is now arriving as a...
A few months ago, I came across the latest report from PEX Network on operational excellence and business transformation. While it comes as no surprise...