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OPEX, AI, automation: what will happen to knowledge workers?

A few months ago, I came across the latest report from PEX Network on operational excellence and business transformation. While it comes as no surprise that, in a context of increased constraints and a constant search for agility, operational excellence initiatives have become more strategic than ever, they are no longer confined to industrial operations. They now affect the entire organization, and all business lines are involved, whether customer service, finance, HR, or marketing. Nor will it come as a surprise to learn that, in this context, artificial intelligence is emerging...

Cost and talent allocation : should HR build internal markets ?

Summary : most of the value proposition of the new organization models organizations try to implement is about emergent collaboration. That is nothing more...

Process, enterprise 2.0, lean and agility

Summary: enterprise 2.0 has often been shown as the opposite of formal organizations and processes that have been the rule until then. What raised...

Getting rid of unproductive shadow organizations

Summary : enterprises will have to improve their organizational and management. Projects, pilots, initiatives are multiplying to experiment, learn, understand. But what is the...

Organizations don’t (only) need builders

Summary : it's a shared assumption that enterprises need doers. But, pushed to its limit, these logics do not always mean improvement but, paradoxically,...

Management 2.0, SOO and productivity

I started, here and there, writing about the need for changing flows direction within organization : switching from a "pushed" to a "pull" way...