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Do platform really care about customer experience ?

These last years have seen the advent of platforms as a leading model in the digital economy, to such an extent that many came to the conclusion that the future belongs to platforms and that businesses that don't become platform will be dead soon. Without being that peremptory it's obvious that platforms did and will disrupt markets and that one will need strong differentiation factors to coexist with them on same markets. Platforms are the winning come-back of the marketplace Before going further, what's a platform exactly. Uber is a platform....

Do platform really care about customer experience ?

These last years have seen the advent of platforms as a leading model in the digital economy, to such an extent that many came...

Agility : towards the “market enterprise”

In brief : Enterprise 2.0 and Social Business aim at a flexible and disintermediate allocation of intangible assets, according to needs, for a better...

Cost and talent allocation : should HR build internal markets ?

Summary : most of the value proposition of the new organization models organizations try to implement is about emergent collaboration. That is nothing more...

Is workload measurement the problem of the century ?

Optimizing workload has always been a key concern for businesses and managers. A too heavy workload regarding to the capacity leads to explosion, a...

Considering the gap between management 2.0 and enterprise 2.0

I've been neglecting the management 2.0 topic for a long time although it was what this blog was about since 2005. Last years I...

Enterprise 2.0 and the myth of content generation

Web 2.0 is fueled by user generated content (UGC) ans, logically, it should be the same within companies. It's obvious : when connecting people...

Is multitasking dangerous or a myth ?

Multitasking is a big issue for both people and organization. It's the (presumed and made essential) ability for someone to do many things at...

Can enterprises organize themselves as markets

What's a market ? It's a place when offer meets demand. Companies love markets because it's the more efficient way to find outlets for their...

Information flows needs a plumber

Information overload has thress main causes : the first is information dispersal among too many tools which force people to continuously switch from one...
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