In a previous post I discussed the need to give a quantified, tangible form to the flows of work in order to understand what people really do, which is a prerequisite if we want to help them work better.
This was impossible a few years ago, but today we have a lot of data and mechanisms to understand what is going on and what is not, and many tools provide them to the employee himself, to his manager, to HR…
But none of them being perfect or exhaustive, this is the...
Summary : even if the concep of ROI, in its traditional sense, hardly hardly works for enterprise 2.0, overlooking the question of tangible benefits...