Tag: measurement
Operational Excellence
The future of work will be based on data and continuous improvement
When we talk about the future of work, I always insist that we talk primarily about work...
Human resources
In the future of work the result is watched and nothing else
A key dimension of the reflections on the future of work will be its measurement. Because it...
Employee Experience
Why you shouldn’t care about your employee experience (let alone measure it)
Being aware of the importance of the employee experience and the number of problems it addresses is...
Employee Experience
How to measure employee experience ?
Employee experience is like customer experience : everyone is talking about it but very few measure it....
Management
Redefining success in a fast changing world (PWC Study)
PWC recently issued the 2016 edition of their "Global CEO Survey". With no surprise, we learn that...
Customer relationship
Being an experience company impacts your organization
Experience is back under the spotlights as businesses are starting their digital transformation. In this context, believing...
Customer relationship
Putting the H back at the center of HR
At the end of october I attended the HRTech Europe conference in Amsterdam to see what was...
Collaboration
Digital transformation: customer experience isn’t everything
Digital transformation is one of today's hottest topics. It's a wide field and the word is often...