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Titanic: autopsy of a managerial disaster

For this second "business story", and following Boeing's misadventures (Boeing: a culture and a slogan can kill a business), we're going to leave the skies behind and head out to sea to talk not about a business, but about a ship that you all know: the Titanic. There is much to say about this tragedy from a technical point of view, but also from a managerial perspective, with questionable leadership and a series of decisions that, from before the cruise even began until the ship's demise, led to the outcome we all know....

Titanic: autopsy of a managerial disaster

For this second "business story", and following Boeing's misadventures (Boeing: a culture and a slogan can kill a business), we're going to leave the...

How can we measure the productivity gains of AI?

There is a lot of talk about the productivity gains that artificial intelligence is said to be bringing to businesses. We read all kinds of figures,...

Do you know Goodhart’s law on KPIs and measurement?

“When a measure becomes a target, it ceases to be a good measure.” This quote from British economist Charles Goodhart could, on its own, sum...

Productivity: what if quality was the new quantity?

The notion of productivity has its roots in the Industrial Revolution, a time when increased yields thanks to mechanization transformed the way goods were...

How do you measure employee performance without becoming a Care Bear?

The question of how to measure performance fairly is starting to become a real concern for businesses, but if current approaches have reached their...

What data do we need to understand how people work?

In a previous post I discussed the need to give a quantified, tangible form to the flows of work in order to understand what...

The future of work will be based on data and continuous improvement

When we talk about the future of work, I always insist that we talk primarily about work and its content, not about what is...

In the future of work the result is watched and nothing else

A key dimension of the reflections on the future of work will be its measurement. Because it is time to take into account its...

Why you shouldn’t care about your employee experience (let alone measure it)

Being aware of the importance of the employee experience and the number of problems it addresses is all well and good, but in an...
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