Tags Metrics
Tag: metrics
Digital transformation: customer experience isn’t everything
Digital transformation is one of today's hottest topics. It's a wide field and the word is often used as a catch-all to mention anything...
We need less community managers and more loops closers
When a business starts an internal social business initiative one of the first concerns is to define the roles / profiles they need in...
Stop doing more : do better
Summary : we are all influenced by what we measure and the way we measure it. The "do more" rule has been the golden...
In KPI, K stands for Key
Summary : Any project must have KPIs. At first sight, defining indicators is an easy things but observation shows that it's the contrary, most...
Actual improvements are not only perceived but measurable
Résumé : we are far from being done with the enterprise 2.0 ROI debate. On the one hand, applying traditional and predictable is nearly...
Back from Barcamp @Lille
Yesterday I attented the first barcamp in Lille, which topic was enterprise 2.0. This event is important for many resaons :- despite of french...