HomeTagsMetrics

Tag: metrics

Digital transformation: customer experience isn’t everything

Digital transformation is one of today's hottest topics. It's a wide field and the word is often used as a catch-all to mention anything new and technology related. Anyway : it's a priority issue even if there's no real consensus on what it means and how to achieve it. The issue of the 2014 State of Digital Transformation by Altimeter is the perfect occasion to take stock of the state of the art.   No one knows what digital transformation is Nearly every business (88%) has started something in terms of digital transformation,...

Digital transformation: customer experience isn’t everything

Digital transformation is one of today's hottest topics. It's a wide field and the word is often used as a catch-all to mention anything...

We need less community managers and more loops closers

When a business starts an internal social business initiative one of the first concerns is to define the roles / profiles they need in...

Stop doing more : do better

Summary : we are all influenced by what we measure and the way we measure it. The "do more" rule has been the golden...

In KPI, K stands for Key

Summary : Any project must have KPIs. At first sight, defining indicators is an easy things but observation shows that it's the contrary, most...

Actual improvements are not only perceived but measurable

Résumé : we are far from being done with the enterprise 2.0 ROI debate. On the one hand, applying traditional and predictable is nearly...

Back from Barcamp @Lille

Yesterday I attented the first barcamp in Lille, which topic was enterprise 2.0. This event is important for many resaons : - despite of french...

Follow me :

About

Main categories

Recommended BookmarksCollaborationManagementHuman resourcesDigital usesIntranets and digital workplaceTechnology and SoftwareEmployee ExperienceDigital TransformationCustomer relationship
Styled Text

This work is licensed under Creative Commons Attribution-NonCommercial 4.0 International